Osservatorio - Comune di Milano

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PA and citizens

Amongst the various factors that influence the quality of life and the attractiveness of a city one must consider the relationship between the public administration that governs the territory and its citizens. In this perspective we hereby measure the local administration of the benchmark cities in terms of citizens’ satisfaction and digitalisation of services. In particular, the indicators analysed are citizen-perceived quality of and citizen trust in the local government, citizen-perceived safety and e-government.